FAQs

Becoming a Reseller

How can I become a reseller?

Simply contact us through our website, call our customer service (+62 859-4692-5626) or contact us by email at [email protected]. We will guide you through the quick registration process, providing all the necessary details to get started easily.

Are there any minimum order requirements?

Our minimum order quantity is only 10 pieces to qualify for wholesale prices, which is very low due to the high demand for our products. Please contact us for more specific details.

Is there a commitment period?

No, there is no long-term commitment period. You can order as needed based on your business requirements and you are free to stop whenever you want.

Do you offer a consignment system?

Yes, we offer a consignment system. However, our customers typically prefer direct purchases due to our low minimum order quantity (MOQ) and better pricing options. Additionally, we provide a 30-day money-back warranty to ensure your satisfaction. Feel free to contact us to learn more about how our consignment system works and its benefits for your business.

Support and Resources

What kind of support do you provide to resellers?

We offer comprehensive support with personalized advice and dedicated customer service to help you succeed. Drawing from our successful resellers' stories, we share valuable strategies to maximize your sales and profit.

Do you offer training or resources to help resellers get started?

While our products are easy to sell and require no formal training, our team offers valuable selling tips and guidance to help you get started successfully.

Do you provide Point of Sale Materials (POSM)?

Yes, we provide free Point of Sale Materials (POSM) to help you market and sell our products effectively. This includes displays, posters, and other promotional materials.

Orders and Delivery

How quickly can I expect delivery after placing an order?

We offer free and fast delivery services, typically within 1-2 business days in Bali and 2-5 days across Indonesia, ensuring your orders arrive directly to your door.

What are your payment terms?

We offer flexible payment terms to suit your business needs, including options to pay later. Specific terms can be discussed with our sales team.

Are there any special promotions or discounts for bulk orders?

Yes, we provide special promotions and discounts for bulk orders. Contact our sales team to inquire about current offers and learn how you can benefit from additional discounts based on quantity.

Returns and Defective Products

What is your return policy?

We offer a 30-day money-back guarantee on your first purchase for peace of mind. For other returns, please note that items can only be returned if they are defective, in which case they are covered by manufacturer warranty and will be promptly replaced.

If the product doesn't sell quickly, can it be returned?

While our return policy is primarily for defective products and first-time purchases, we encourage you to contact us to discuss any specific concerns or issues you may have.

How do you handle defective products?

We have a comprehensive warranty for defective products. If you receive a defective item, please contact our customer service team to arrange for a replacement

Legal and Compliance

Is this product legal? Do I need a special license?

Yes, our products are legal in Indonesia and comply with all regulations set by the DIREKTORAT JENDERAL BEA DAN CUKAI. As resellers, no special license is required to sell our products.

Do all your products have Pita Cukai?

All our products have Pita Cukai as required by Indonesian law. It's illegal to sell products without it. Using or selling products without Pita Cukai can be unsafe as they may not be genuine and could pose health risks.

Customer Service

How can I contact your customer service?

You can contact our customer service team via phone (+62 859-4692-5626), via email at [email protected], or through our website’s contact form. Our team is ready to assist you with any questions or concerns you may have.

Partnering With Us

How can I partner with you as a distributor for my brand?

If you're interested in partnering with us as a distributor for your brand, please contact our business development team through our website or call our customer service. We will guide you through the partnership process.

What are the advantages of partnering with us?

Partnering with us provides access to a wide network of over 700 retailers, exceptional service, and the ability to reach a large customer base across Indonesia. We also have a team of merchandisers who regularly visit our resellers to ensure excellent visibility by organizing displays, installing new POS materials, checking stock levels, and assisting with reorders if necessary.

How do you select the products that you distribute?

All product proposals are first reviewed by our team, where they are tested for flavor, durability, and nicotine levels. After initial testing, the products are sent to some of our resellers for feedback. If the feedback is positive, we can arrange a meeting with the brand owner to discuss distribution conditions and finalize the partnership.

You Have Question? We May Have the Answer

About Us

We are the leading distributor of disposable vapes in Indonesia,

supporting over 700 retailers.

Quick Links

NEO Vape Distribution

Jalan Bumbak Dauh. 89x, Lingk. Anyar Kelod, Kerobokan, Kec. Kuta Utara, Kabupaten Badung, Bali 80361

Monday-Friday: 9AM - 5PM

Phone: +62 859 4692 5626

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